Community Manager

2 weeks ago

San Antonio, Texas, United States Franklin Companies Full time
Job Title: Community Manager

Franklin Apartment Management is seeking a highly skilled and experienced Community Manager to join our team. As a Community Manager, you will be responsible for the overall performance of assigned communities or communities, ensuring high performance and customer service delivery consistent with the agency's mission, vision, and values.

Key Responsibilities:
  • Financial Management: Oversee the financial management of assigned communities, including budgeting, forecasting, and financial reporting.
  • Appearance and Resident Relations: Ensure the appearance and maintenance of assigned communities meet standards, and maintain positive relationships with residents.
  • Day-to-Day Operations: Manage the day-to-day operations of assigned communities, including leasing, maintenance, and customer service.
  • Management Office and Staff: Supervise and manage the management office and assigned staff, including training, counseling, and performance evaluations.
Requirements:
  • Bachelor's Degree in Business Administration, Social Services, or related field.
  • One year of experience in property management or related field.
  • One year of property management marketing experience required.
  • Must be flexible and available to work a flexible schedule, including weekends.
  • Successful completion of a criminal history background check, education, work history verification, and drug screening test.
Preferred Requirements:
  • Certified Apartment Manager.
  • Certified Occupancy Specialist (COS).
  • Tax Credit Specialist (TCS).
  • Four years of property management experience.
  • Onsite and/or Yardi property management software experience.
  • Experience with Google Drive, Gmail, Docs, Sheets, and Slides.
License and Certifications:
  • Class 'C' driver's license at the time of placement and proper insurance coverage.
  • Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment.
  • Must have the ability to earn certifications as required by assigned tasks.
Technical Skills:
  • Understands the Mission, Vision, and Values of the Company, and directs work within these guiding principles and operational framework.
  • Knowledge of office practices, procedures, and customer service principles.
  • Knowledge and ability to perform proficient mathematical functions.
  • Ability to use interpersonal skills using tact, diplomacy, patience, and courtesy.
  • Ability to maintain filing and record-keeping system, including document imaging.
  • Ability to perform basic clerical skills.
  • Ability to communicate verbally and in writing.
  • Ability to operate office machines and equipment, such as PCs, copiers, and printers.
  • Ability to work cooperatively, harmoniously, and respectfully with co-workers, supervisors, public, and customers.
  • Ability to perform a variety of clerical duties involving typing, filing, and maintaining records or reports in support of a special program or department function.
  • Ability to handle multiple tasks and priorities with interruptions.
  • Ability to deal with a variety of people with diverse backgrounds.
  • Ability to effectively plan and organize workload.
  • Ability to perform data entry efficiently and accurately.
  • Ability to meet schedules and time lines.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, moving about the office, and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office environment.
  • Driving a vehicle to conduct work.
  • Work Monday through Friday; some Saturdays may be required, hours to be determined.
  • Hearing and speaking to exchange information in person or on the telephone.
  • Seeing to read a variety of materials and to drive.
  • Dexterity of hands and fingers to operate a computer keyboard.
  • Sitting for extended periods of time.
  • Operate mailing and other equipment.
  • Contact with dissatisfied or abusive individuals.

Office environment

  • The noise level in the work environment is usually moderate.
  • High level of interaction with external/internal clients.
  • May be required to work at different properties or sites for interim periods to support business needs.

Outside environment

  • Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement

In compliance with the Americans with Disabilities Act, Franklin Apartment Management will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an 'undue hardship' on the operation of the employer's business.

Ethics

As a public agency, Franklin Apartment Management is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty, to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.

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