General Manager

4 weeks ago

New York, New York, United States Arch Amenities Group Full time
Job Title: General Manager

The General Manager is a key leadership role responsible for overseeing the day-to-day operations of a multi-amenity facility. This individual will lead all aspects of the facility, including staff management, financial performance, food and beverage operations, customer relations, and facility maintenance.

Key Responsibilities:
  1. Operational Management:
  • Oversee the daily operations of the property, including opening and closing procedures.
  • Ensure that the facility is clean, well-maintained, compliant with all health and safety regulations, and reflects the luxury standards for which AAG is known.
  • Manage equipment maintenance and schedule repairs or replacements when necessary.
  1. Financial Management:
  • Develop and manage the location's budget, including tracking expenses, revenue, and profitability.
  • Monitor and analyze key financial metrics such as food and beverage sales, membership sales, event success, and meeting bookings.
  • Implement strategies to grow revenue, including marketing initiatives and promotions.
  1. Staff Management:
  • Recruit, train, supervise, and evaluate staff, including meeting experience professionals, food and beverage staff, and events staff as well as any contractors who are utilized.
  • Develop staff schedules and ensure adequate coverage for all shifts.
  • Provide leadership and motivation to the team, fostering a positive and productive work environment.
  • Learn, understand, and demonstrate proficiency in all people management systems, including HR systems, payroll systems, and policies and procedures.
  • Maximize the engagement of the team through training, listening, and communicating key information.
  1. Customer Relations and Member Satisfaction:
  • Maintain excellent customer service standards to ensure member satisfaction.
  • Handle member inquiries, concerns, and complaints in a timely and professional manner.
  • Conduct regular member surveys and feedback sessions to understand member needs and improve services.
  1. Sales and Marketing:
  • Develop and implement marketing strategies to attract new clients and retain existing ones.
  • Manage membership sales efforts, including promotions, corporate partnerships, and local community outreach.
  • Track and report on membership growth and retention rates.
  1. Program Development:
  • Oversee the creation and execution of programs, events, and promotions.
  • Evaluate the effectiveness of programs and make adjustments as necessary to meet member needs and trends in the fitness industry.
  1. Compliance and Safety:
  • Ensure compliance with all relevant legal, health, and safety regulations.
  • Conduct regular safety checks and staff training on emergency procedures.
  • Ensure that all equipment is functioning properly and safely.
  1. Reporting and Analysis:
  • Provide regular reports on operational performance, financials, and member satisfaction to senior management or ownership.
  • Use data and metrics to identify areas for improvement and create action plans to address these areas.
  1. Community Engagement:
  • Build relationships with local businesses, schools, and community organizations to promote the fitness center.
  • Organize community events and outreach activities to increase visibility and member engagement.

Disclaimer: The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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