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Senior Field Service Technician

2 months ago

Seattle Washington, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating innovative, emissions-free Electric Adventure Vehicles. Our mission is to empower individuals to explore the world while preserving the environment for future generations.

Job Summary

The Senior Field Service Technician will play a critical role in delivering exceptional customer experiences at our service locations. This individual will possess a strong technical foundation, excellent communication skills, and a passion for adventure. As a key member of our team, you will work closely with internal partners to provide top-notch service support, coordinate with various departments, and foster a culture of continuous improvement.

Key Responsibilities
  • Support pre-production vehicle builds by assisting cross-functional teams
  • Travel to locations to provide support as needed, including production plants
  • Operate remotely until local service centers open, if applicable
  • Follow Rivian repair procedures with efficiency and quality
  • Perform diagnosis, repairs, installations, and inspections on vehicles
  • Leverage strong understanding of schematics and diagrams to diagnose and resolve repair issues
  • Conduct road tests on vehicles to ensure quality of repairs
  • Manage parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Demonstrate high-level administrative experience using Microsoft Office tools
  • Maintain high-quality work and efficiency while working with minimal supervision
  • Work collaboratively in a dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism in a customer-facing environment
  • Support, coach, and mentor other technicians as assigned
  • Additional plant support, including travel, may be required depending on business needs
Qualifications
  • High School Diploma or GED preferred
  • Graduated from an accredited automotive repair school or equivalent vocation program preferred
  • Extensive experience in HV diagnostic work
  • 10 or more years' experience working on vehicle high-voltage systems preferred
  • Understands HVIL (High-Voltage Interlock) and the high-voltage architecture
  • Minimum 3 years' experience as a shop foreman, team lead, shop supervisor, or trainer preferred
  • Excellent written and oral communication
  • Ability to root-cause problems and find or suggest solutions
  • Experience in Continuous Improvement Process
  • Experience using test tools (PICO-Scope, PCAN, KavaserMemorator, breakout box, etc.)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license and maintain a clean driving record
  • No driving-related suspensions or revocation of Driver License (within a 3-5-year period)
  • Parts department and billing experience preferred
  • Experience using a work order management system, including repair documentation
  • Experience working in start-up environments preferred
  • Strong organizational and time management skills, along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
  • Minimum age of 21
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business needs
  • Ability to properly document repairs completed and in process