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Client Relations Specialist II

2 months ago

Alhambra, California, United States Bank of America Full time

Client Relations Specialist II - Credit Card Premier

Location: Alhambra, California

Position Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We are committed to Responsible Growth, which reflects our dedication to our clients, teammates, communities, and shareholders every day.

We strive to be an inclusive and diverse workplace, valuing individuals from various backgrounds and experiences. Our investment in our teammates and their families includes competitive benefits aimed at supporting their overall well-being—physical, emotional, and financial.

Bank of America recognizes the importance of collaboration while also offering flexibility tailored to the diverse roles within our organization.

Joining Bank of America means embarking on a fulfilling career with opportunities for personal and professional growth, enabling you to make a significant impact.

Role Responsibilities:

This position involves addressing routine client inquiries via calls, chats, or emails within an inbound contact center environment. Key responsibilities include:

  • Assessing client needs and proposing solutions when fraud is detected.
  • Accurately documenting data captured during client interactions.
  • Identifying and escalating issues through appropriate channels for items requiring risk assessment or further analysis.
  • Staying updated with frequent learning materials and integrating them into client conversations with speed and precision.
  • Adhering to industry regulations, bank protocols, and maintaining the integrity of departmental systems and financial controls.

Essential Skills:

  • Attention to Detail
  • Customer Service Management
  • Client-Centric Approach
  • Issue Resolution
  • Active Listening
  • Adaptability
  • Client Solutions Advisory
  • Data Collection and Entry
  • Problem Solving
  • Account Management
  • Analytical Thinking
  • Client Experience Enhancement
  • Fraud Prevention

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America is an equal opportunity employer, considering qualified candidates without regard to race, religious creed, color, sex, sexual orientation, genetic information, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status, or any other factor prohibited by law. We are committed to promoting equal employment opportunity and affirmative action in accordance with all applicable laws.

We aim to maintain a workplace free from the risks associated with illegal drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy establishes guidelines to ensure a safe working environment.