Sun Spa Team Lead

3 weeks ago


Edison, New Jersey, United States Soleil Tans Sun Spa Full time
Job Title: Team Lead for Luxury Sun Spa

At Soleil Tans Sun Spa, we are seeking a highly motivated and experienced Team Lead to join our team. As a Team Lead, you will be responsible for delivering exceptional customer service, driving sales, and ensuring the smooth operation of our spa.

Key Responsibilities:
  • Deliver the Best Guest Experience: Ensure every guest leaves feeling satisfied and valued by providing the highest level of service.
  • Drive Sales: Meet and exceed sales targets by selling memberships, preventing cancellations, upselling services, and recommending products.
  • Essential Job Functions:
    • Drive sales using our 5-step sales method while coaching your team to effectively sell memberships and products
    • Provide exceptional customer service to ensure guest satisfaction
    • Recruit, hire, train, and schedule staff, while providing coverage when needed
    • Ensure the store opens and closes on time with adequate staffing
    • Process payroll bi-monthly
    • Enforce company policies and processes to improve customer service and sales performance
    • Direct staff to ensure safety compliance and adherence to customer service standards, legal regulations, and industry practices
    • Meet financial goals through accurate scheduling and purchasing
    • Maintain a clean, well-maintained facility and equipment, including re-lamping as needed
    • Manage inventory, restocking supplies when necessary
    • Contribute to marketing and advertising efforts
    • Uphold the Soleil Tans brand in all employee, guest, and public relations
    • Attend leadership huddles and mandatory company meetings
Requirements:
  • Minimum three years of proven sales/retail management experience
  • Availability for 30-40 hours per week, including weekends
  • Strong organizational and time-management skills
  • Hands-on performer willing to do whatever it takes to get the job done
  • Excellent communication skills with the ability to motivate and lead employees
  • Proficient in Microsoft Office Suite and Google Applications
Perks and Benefits:
  • Starting Pay: $23/hour, with a guaranteed increase to $25/hour after one year
  • Bonuses and Tips: Earn additional income through performance bonuses and tips
  • Paid Time Off: Enjoy time off as part of your benefits package
  • Memberships: Free Luxury All membership, and discounted memberships for friends or family
  • Free Gym Membership: Stay fit with a complimentary gym membership
  • Growth Opportunities: Potential for advancement within the company


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