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Operations Technical Specialist

2 months ago

San Diego, California, United States Clearspeed Job Opportunities Full time
Job Overview

Location: Open to applicants located in EST time zone

Preference: Candidates from the Greater Philadelphia area are preferred

Employment Type: Full-time with benefits

Travel: Up to 5%

Key Responsibilities

As a vital member of our EU team, you will play a crucial role in supporting Clearspeed's backend operations, ensuring the seamless functionality of our global infrastructure and processes across various time zones.

  • Oversee the performance metrics of Clearspeed's international network.
  • Collaborate with internal teams to maintain network configurations effectively.
  • Conduct regular system updates, backups, and maintenance to uphold optimal performance and security standards.
  • Swiftly identify, prioritize, and resolve any technical or operational challenges to enhance system performance and reliability.
  • Communicate technical issues and risks to internal teams that may affect system efficiency.
  • Document and track technical issues and their resolutions meticulously.
  • Ensure the accurate performance of Quality Control Section Questionnaire results.
  • Assist in optimizing Asterisk scripts, SIP phones, and server registrations.
  • Perform log analysis to assess audio stream quality.
  • Analyze system performance data and prepare reports for management review.
  • Manage both new and existing system data, assigning it to the appropriate server.
  • Utilize a bug tracking system (Jira) for issue management.
  • Carry out additional related duties as necessary.
Candidate Profile

The ideal candidate is dependable, well-organized, and possesses strong communication skills across all levels. You demonstrate excellent time management and prioritization abilities, capable of working independently as well as collaboratively within a team.

Qualifications
  • Associate degree or equivalent in a relevant field, or comparable work experience; Bachelor's degree is preferred.
  • A minimum of 2 years' experience in a related technical role.
  • Proficient in Windows administration: capable of restarting services, reviewing logs, and checking for open ports.
  • Experienced in Linux administration: RHEL/CentOS, partitioning, log file analysis, service management, and file permissions.
  • Familiarity with AWS services, including EC2 instances, S3 buckets, scripting, and logs.
  • Experience with Shell scripting.
  • Knowledgeable in Asterisk: installation, configuration, dial plan scripting, SIP trunk registration, and managing outgoing calls.
  • Understanding of network administration: firewalls, TCP/IP, SSH, and VoIP.
  • Familiar with Zabbix system and WireShark for system log analysis.
  • Practical experience with SQL installation, administration, database structure reorganization, queries, and redundancy.
  • Familiarity with JIRA.
  • Due to the nature of our US Government contracts, applicants must meet eligibility requirements for US Government security clearance. Must be a US citizen and eligible for a US Government security clearance.
About Clearspeed

At Clearspeed, we are driven by a corporate ethos dedicated to serving others and a passion for our AI-enabled technology that is transforming risk assessment. Our rapidly expanding team operates across the US, Canada, the UK, and EMEA. Together, our diverse team of experts collaborates to achieve a shared vision of enabling trust more efficiently.

Why Consider This Opportunity?
  • Engaging and impactful work
  • Collaborative and supportive environment
  • Focus on work-life balance
  • Flexible remote/hybrid work options
Benefits
  • Competitive compensation package: salary plus performance-based bonuses
  • Stock options
  • Flexible work arrangements: every other Friday off
  • Unlimited paid time off
  • Comprehensive health and wellness coverage

Be part of Clearspeed's success story and contribute to making a meaningful difference.

Compensation

The salary range is based on national benchmark data for comparable roles, skills, and experience levels. Exact compensation will be determined based on individual skills, experience, and location during the assessment process.