Shift Operations Manager

4 weeks ago


Vestavia Hills, Alabama, United States Milos Hamburgers Full time

Job Title: Shift Manager

Description:

A. Operations

As a Shift Manager at Milos Hamburgers, you will be responsible for ensuring the smooth operation of our restaurant during your shift. This includes managing the front-of-house and back-of-house teams, maintaining high standards of customer service, and adhering to company policies and procedures.

Key Responsibilities:

  • Manage the front-of-house and back-of-house teams to ensure excellent customer service and efficient operations
  • Maintain high standards of cleanliness and organization in the restaurant
  • Monitor and control labor costs, inventory, and cash handling
  • Ensure compliance with company policies and procedures
  • Develop and implement strategies to improve customer satisfaction and sales

B. Administrative Skills

As a Shift Manager, you will also be responsible for administrative tasks, including:

  • Managing employee schedules and time-off requests
  • Processing payroll and benefits
  • Maintaining accurate records and reports
  • Coordinating with other departments to ensure seamless operations

C. Problem Solving/Decision Making Skills

You will be expected to analyze problems and make sound decisions to resolve them. This includes:

  • Identifying and addressing customer complaints and concerns
  • Developing and implementing solutions to improve operations and customer satisfaction
  • Making decisions on employee performance and disciplinary actions

D. Leadership Skills

As a Shift Manager, you will be a role model and leader for your team. You will be expected to:

  • Develop and implement training programs to improve employee skills and knowledge
  • Provide feedback and coaching to employees to improve performance
  • Lead by example and demonstrate a positive attitude and work ethic

E. Communication Skills

You will be expected to communicate effectively with employees, customers, and other departments. This includes:

  • Providing clear and concise instructions and feedback
  • Listening actively and responding to customer concerns
  • Communicating effectively with other departments to ensure seamless operations

F. Maintain Corporate Expectations

  • Meet or exceed sales and customer satisfaction targets
  • Maintain high standards of cleanliness and organization
  • Ensure compliance with company policies and procedures
  • Develop and implement strategies to improve customer satisfaction and sales


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