Service Desk Technician

3 weeks ago


Maryland City, Maryland, United States Leidos Full time

Unlock Your Potential

At Leidos, we empower our teams to deliver innovative solutions that drive customer success. As a System/Network Administrator, you will play a critical role in supporting our customer's operations organization with exceptional customer service and technical expertise.

Your Key Responsibilities:

  • Provide technical support to Field organization users, resolving issues and answering questions in a timely and professional manner.
  • Unlock user accounts, reset passwords, and assist with PKI import/renewal, file transfers, and data transfer agent responsibilities.
  • Develop and update documentation for SOPs and troubleshooting procedures to ensure seamless support.
  • Contribute to technical contract deliverables, such as weekly/monthly reports, to ensure transparency and accountability.
  • Utilize a ticketing system, document repository, and customer tools and applications to streamline support processes.

Requirements:

  • Five (5) years' experience as an engineer in programs and contracts of similar scope, type, and complexity.
  • Bachelor's degree in a technical discipline from an accredited college or university.
  • Microsoft Technology Associate-IT Infrastructure (MTA-IT) or equivalent certification.

What Sets You Apart:

As a System/Network Administrator at Leidos, you will have the opportunity to work on a small team, collaborating closely with customers to deliver exceptional support. With a focus on collaboration and a fast-paced environment, this role is ideal for someone who enjoys problem-solving and is passionate about delivering innovative solutions.

Leidos offers a competitive benefits package, including four or more weeks of Paid Time Off, Flexible Schedules, Discounted Stock Purchase Plans, Education and Training Support, Parental Paid Leave, and more.

At Leidos, we look forward to learning more about you and exploring how your skills and experience can contribute to our mission.



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