Guest Services Representative

2 months ago


Frankfort, Kentucky, United States The Delegate Hotel Full time

{"h1": "Guest Service Agent Role at The Delegate Hotel", "p": "At The Delegate Hotel, we are seeking a skilled Guest Service Agent to provide exceptional service to our guests. As the first point of contact, you will be responsible for ensuring a smooth check-in and check-out process, addressing guest inquiries and complaints, and providing recommendations for local attractions and services.", "ul": [{"li": "Respond to guest inquiries and requests in a timely and professional manner."}, {"li": "Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests."}, {"li": "Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services."}, {"li": "Arrange transportation, tours, and reservations based on guest requests and preferences."}, {"li": "Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment."}, {"li": "Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance."}], "h2": "Requirements", "ul": [{"li": "High school diploma or equivalent."}, {"li": "Previous experience in a customer service or hospitality role is preferred."}, {"li": "Excellent communication and interpersonal skills, with a friendly and approachable demeanor."}, {"li": "Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently."}, {"li": "Proficiency in using hotel management systems and software."}, {"li": "Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively."}, {"li": "Flexibility to work varying shifts, including evenings, weekends, and holidays."}], "p": "If you are a service-oriented individual with a passion for creating memorable guest experiences, we encourage you to apply for this role at The Delegate Hotel."}



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