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Medical Service Representative

2 months ago

Sheboygan, Wisconsin, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet donors, and provide exceptional customer service
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify opportunities for continuous improvement and implement changes to center processes
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lift up to 32 pounds and occasionally 50 pounds
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Prolonged glove wear required due to potential exposure to bloodborne pathogens
  • 1+ years of experience in a customer-facing role is preferred
About Us

BioLife Plasma Services is a patient-focused company that is transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants.

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and more.