Collaborative Tools Engineer

1 week ago


Siloam Springs, Arkansas, United States Simmons Foods Full time
Job Summary

We are seeking a highly skilled Collaborative Tools Engineer to join our team at Simmons Foods. As a key member of our IT Infrastructure team, you will be responsible for designing, implementing, and maintaining our enterprise collaboration solutions, including Microsoft 365 technologies.

Key Responsibilities
  • Identify high-priority needs and work with cross-functional teams to deliver effective solutions.
  • Plan, provision, install, configure, operate, and maintain enterprise collaboration tools applications.
  • Participate in technical research and development to foster ongoing innovation within the environment.
  • Work with stakeholders to formulate scope and objectives for new enterprise initiatives.
  • Develop and maintain working relationships with business leaders and advise IT leadership on progress and recommended directional changes.
  • Guide and lead the Collaborative Tools Team by using deep subject matter expertise to help identify problems, drive towards solutions, and measure efficiency savings.
  • Participate in the ongoing development, communication, and implementation of team concepts, programs, and policies.
  • Attend team meetings and foster strong cohesiveness regarding major issues.
  • Serve as a subject matter expert for enterprise collaboration tools applications and respond to questions and troubleshoot efforts.
  • Assist business unit teams with defining best practices for collaboration and enterprise solutions.
  • Improve offerings, processes, methodologies, and support business development efforts.
  • Research, analyze, and recommend solutions that meet business needs for new business partner requests.
  • Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User Acceptance Testers.
  • Develop, guide, and coach the team to build and maintain a stable client technology and Microsoft 365 environment supporting all administrative functions.
  • Implement, maintain, and enhance workstation processes and functions, desktop imaging processes and functions, and Microsoft Windows desktop patching and upgrading processes and technologies.
  • Manage, develop, implement, and advance existing desktop and application virtualization projects within the VMware VDI environment.
  • Design, develop, document, and enforce hardware policies and standards.
  • Lead the development and execution of automated, standardized procedures for deployment of new and maintenance/refresh of existing end-user devices and software.
  • Develop, implement, maintain, and enhance mobile device management solutions, including architectural design, product selection, and implementation.
  • Participate in developing and executing the technology lifecycle and roadmap for the technologies in scope, including technology refresh and retirement strategies.
  • Develop custom scripts, programs, and other force multipliers to enhance the capabilities of the client services department.
  • Drive company efforts to implement infrastructure as code philosophy.
  • Maintain hardware and software inventories.
  • Proficiency in cloud technologies encompassing IaaS, PaaS, and SaaS, including cloud networking.
  • Hands-on experience with network and user security concepts, familiarity with SDLC processes, and ability to configure, manage, audit, and set up alerts for OCI environment security.
  • Implement and manage communication technologies that reflect the needs of the company in relation to providing the needed service level and disaster recovery directives.
  • Recognize and troubleshoot problems with systems, services, and applications software, establish and document standards and procedures for management review, and require extensive knowledge of technology operations and IT infrastructure automation.
  • Assist project teams with technical issues in the initiation and planning phases of our standard Project Management standards.
Requirements
  • Minimum of 8 years in IT Infrastructure support with 3 years in Microsoft M365 experience.
  • Prefer Microsoft M365 related experience, including ADFS, SharePoint Online, Exchange Online, Intune, and Teams with client-side troubleshooting of Outlook on PC, MAC, and mobile devices.
  • Experience with PowerShell information gathering and automation.
  • At least 5 years of hands-on experience in a Cloud Systems Engineering/DevOps role within a mission-critical environment.
  • Intimate knowledge of system administration, performance tuning, and file system optimization.
  • Preference for food processing organization.
  • Bachelor's degree in computer science, software engineering, or related field, or 4 years related experience.
  • MS degree in Information Services or in Computer Science, or 5+ years related work experience.


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