Customer Support Specialist I
2 weeks ago
Position Overview:
The Customer Support Specialist role is dedicated to delivering exceptional service to residents, staff, and the public regarding Development Services applications, permits, business and liquor licenses, public works requests, burglar alarms, and utility billing, both in-person and via a call center.
- Review and input Development Services applications and permits into the system.
- Digitally archive applications for future reference.
- Process various payment methods including cash, checks, and credit cards for Development Services and Finance transactions.
- Conduct daily cash drawer reconciliations and prepare bank deposits.
- Issue and renew business licenses for the community, including processing new applications and payments.
- Manage Public Works service requests from residents, covering areas such as Streets, Environmental Services, and Water Quality.
- Address inquiries related to utility billing, business licensing, and permitting.
- Associate's degree or a two-year technical certificate in a relevant field.
- A minimum of 3 years of experience in a customer service or call center environment.
- At least 2 years of experience with multiple software systems.
- 1 year of cashiering experience is preferred.
- Any equivalent combination of experience and training that equips the candidate with the necessary skills for the role.
- Proficiency in relevant software applications.
- Strong communication and interpersonal skills for effective interaction with colleagues and customers.
- Competence in mathematical operations, cashiering procedures, data entry, and filing methods.
- Excellent organizational skills, time management, and ability to prioritize tasks.
About the Town of Gilbert:
Gilbert is committed to becoming the City of the Future, focusing on innovation and community engagement. With a rich history and a vibrant community, Gilbert has received numerous accolades for being a great place to live, work, and play.
We seek individuals who embody our values of being driven, kind, bold, and humble. Join our team and contribute to shaping a better tomorrow.
Benefits:
In addition to a competitive salary, Gilbert offers a comprehensive benefits package that includes medical and dental plans, life insurance, disability coverage, pension options, tuition reimbursement, parental leave, and more.
Gilbert is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
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