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Network Manager

1 month ago

Redwood City, California, United States Monterra Credit Union Full time
Job Title: Network Manager

Monterra Credit Union is seeking a highly skilled Network Manager to join our team. As a key member of our IT department, you will be responsible for leading the network team, managing workflow, and ensuring tasks are completed accurately and on time.

Key Responsibilities:
  • Provide robust leadership for the network team, ensuring effective delegation and distribution of tasks.
  • Manage department workflow, including compiling and analyzing daily, weekly, and monthly reports to monitor work volume and performance.
  • Responsible for training, coaching, mentoring, and appraising team members.
  • Develop the team by identifying strengths and weaknesses and implementing development plans.
  • Act as the primary point of contact for network-related questions and issues, providing expert guidance and support.
  • Oversee daily operations of computer systems, including hardware and software support, user training, and special projects.
  • Maintain network servers within a Windows environment and manage the virtualized server infrastructure.
  • Handle administrative tasks for Microsoft systems, including the Office Suite, Active Directory, Group Policy, and DNS.
  • Develop and execute regular maintenance tasks, perform necessary updates and configuration to ensure server availability and performance, and troubleshoot and diagnose server-related issues.
  • Set up and configure software on both servers and workstations.
  • Oversee and ensure the security of network and system infrastructure.
  • Plan, design, implement, control, and monitor WAN and LAN systems, including managing SD-WAN network security (both internal and external) through user specifications, activity tracking systems, and software security options.
  • Design, support, maintain, and evaluate networking and VoIP telecommunication systems such as Cisco Webex and Cisco Webex Contact Center.
  • Monitor and maintain the data backup system to ensure data integrity and availability.
  • Keep an up-to-date inventory of all hardware.
  • Install, maintain, and configure network systems, including routers, switches, and firewalls.
  • Develop and maintain administrative and technical documentation for system configuration, maintenance, and processes.
  • Oversee and maintain desktop computers, printers, and other miscellaneous office equipment.
  • Deliver technical support and training to end users across all locations.
  • Research, recommend, and implement new technologies.
  • Collaborate with external vendors and consultants on designated projects.

Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.

Preferred qualifications include 10 years of experience as a system administrator in multi-server, multi-platform, and multi-office environments. Desired technical skills include Windows 2016/19/22 servers, Windows desktops/workstations, VMWare, VPN, Exchange server/Active Directory, MS Office applications, Cisco & Arista routers/switches/firewalls, LAN/WAN technologies, network back-up and anti-virus systems, and Cisco Webex.

Excellent verbal & written & interpersonal communication skills are required, as well as experience working in a team-oriented, collaborative environment. Highly motivated and self-directed individuals with demonstrated project management skills, including development of project timelines, team assignment, project updates, and on-time completion, are preferred.

Highly preferred certifications include CCNA/ CCNP, MCSE/MCIPT, VMware. A strong understanding of UNIX-based operating systems is also desirable.