Employee Service Center Associate

3 days ago


Chicago, Illinois, United States Rush University Full time
Job Summary

This role serves as the primary point of contact for employees, former employees, and managers within the Employee Service Center (ESC) Customer Service team. The successful candidate will provide exceptional customer service, applying a broad base of human resources knowledge, judgment, and initiative to resolve HR inquiries, issues, and requests.

Key Responsibilities
  • Provide support for all in-scope ESC services, escalating to appropriate tiers or third-party providers as needed.
  • Process routine employee data transactions, working to achieve established service center metrics and goals.
  • Build and maintain productive working relationships across interdepartmental boundaries, resolving customer and vendor issues.
  • Respond to inquiries and requests, capturing accurate and comprehensive summaries of issues and resolutions.
  • Perform all administrative tasks related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll, and retirement.
Requirements

The ideal candidate will possess a high school diploma, minimum 2 years of experience in a call center, and minimum 3 years of experience in front-line human resources or employee benefits administration. Prior experience with HR Information Systems, Infor, Lawson, knowledgebase, and case management systems is required. Strong analytical and problem-solving skills, attention to detail, and proficiency in Microsoft Excel and Word are essential.

About Rush University

Rush University is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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