Customer Service Ambassador
12 hours ago
At Express Employment Professionals, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to clients via various channels, including phone, email, and live chat.
Key Responsibilities:
- Respond promptly to customer inquiries, resolving issues efficiently and professionally.
- Acknowledge and resolve customer complaints, striving for first-contact resolution.
- Maintain a high level of product or service knowledge to effectively address customer concerns and questions.
- Process orders, returns, and exchanges accurately and efficiently.
- Assist customers with product recommendations, troubleshooting, and technical support.
- Collaborate with other departments to escalate and resolve complex issues.
- Document all customer interactions and transactions accurately in the CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Provide feedback to management regarding customer concerns and trends.
- Continuously strive to improve customer service skills and knowledge through training and development opportunities.
Requirements:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven customer service experience, preferably in a call center or retail environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Proficiency in computer applications and CRM software.
- Flexibility to work evenings, weekends, and holidays as required.
- Empathy and patience when dealing with customers from diverse backgrounds.
- Ability to work independently and as part of a team.
- Willingness to adhere to company policies and procedures.
About Us:
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada, helping people find jobs and providing workforce solutions to businesses. With over 800 franchise locations, we offer a wide range of employment solutions, including full-time, temporary, and part-time positions in various fields.
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