Veterinary Client Care Specialist

2 weeks ago


Seattle, Washington, United States Emerald City Emergency Clinic Full time
Job Overview

Shifts Available: Overnight and Day shifts.

Compensation: Shift differential for overnight and weekend shifts.

Emerald City Emergency Clinic is seeking a dedicated Client Care Specialist to join our team. This role is essential in ensuring a warm and supportive environment for our patients and their families. The ideal candidate will demonstrate a compassionate demeanor, excellent communication abilities, and a strong aptitude for multitasking.

Key Responsibilities:

  • Manage lobby operations, including patient check-ins and check-outs.
  • Handle incoming calls professionally and efficiently.
  • Maintain a clean and organized workspace.
  • Assist in triaging emergencies.
  • Perform data entry tasks accurately.

Qualifications:

  • Proficient computer skills.
  • Strong organizational capabilities.
  • Ability to operate a multi-line phone system.
  • Excellent verbal communication skills.
  • Physical capability to lift up to 40 lbs.
  • Professional demeanor at all times.
  • Prior experience in customer service or reception is preferred.
  • Experience in a veterinary environment is a plus but not mandatory.
  • Flexibility in scheduling is required.

Benefits Offered:

  • Competitive salary structure.
  • Comprehensive medical, dental, and vision insurance.
  • Uniform provision.
  • Discounts for pet care and additional perks.
  • 401(k) with matching contributions.
  • Paid time off and parental leave.
  • Life insurance and health savings account options.
  • Employee referral program.


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