Automotive Service Director
3 weeks ago
Job Description
The Automotive Service Manager will be responsible for setting the highest standards of excellence and personifying the company's core values to support operations in the service department of a store. This will involve creating a highly-motivated team environment and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members and executing store processes and procedures.
Key Responsibilities
- Provide support in the store recruiting process by assisting the Store Manager on final employment decisions
- Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments
- Coach service department teammates on all operational issues of working the process within the ISI systems and service standards
- Work directly with customers in areas of sales, service, customer opportunities, adjustments, and so on
- Evaluate the performance and productivity of all service department personnel
- Manage parts inventory and outside purchases, ensuring it complies with the parts and tire purchase program, as well as updating and restocking all in-house parts when needed
- Ensure store safety, including the use of and maintenance of safety equipment
- Ensure equipment/hardware layout and positioning within the service department
- Supervise shop area, equipment, and teammates for compliance with company safety procedures
- Coach personnel on enforcing wheel torqueing process
- Ensure that proper inspections are being conducted
Requirements
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years' experience in a Service Manager role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws
All information will be kept confidential according to EEO guidelines.
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