Jewelry Sales Associate

3 weeks ago


Portland, Oregon, United States MiaDonna Full time
Job Overview

MiaDonna & Company is seeking a skilled Jewelry Specialist to join our team in Portland Metro, Oregon. As a Jewelry Specialist, you will be responsible for driving sales, providing exceptional customer service, and maintaining a high level of product knowledge.

Key Responsibilities
  • Sales Excellence
    • Meet and exceed sales targets through superior customer service and expert knowledge of our products, technologies, and services.
    • Develop and maintain deep product knowledge across all categories, including new collections and exclusive pieces.
    • Establish and nurture strong client relationships, providing personalized service to our VIP customers.
  • Customer Experience
    • Ensure every customer receives an exceptional level of service that aligns with our brand's reputation, encouraging loyalty and repeat business.
    • Handle customer inquiries, issues, and complaints with professionalism, personally resolving them efficiently to maintain customer satisfaction.
    • Offer personalized services such as private viewings, bespoke consultations, and after-sales support to enhance customer engagement.
  • Leadership & Team Development
    • Provide guidance, training, and motivation to the sales team, helping them to achieve their individual and collective targets.
    • Foster a positive and inspiring team environment that encourages collaboration and high performance.
    • Coordinate with the management team on staff scheduling to ensure optimal floor coverage during peak times.
  • Operations & Inventory
    • Ensure efficient store operations, including opening and closing procedures, cash handling, and adherence to company policies and procedures.
    • Oversee inventory levels, conduct regular stock audits, and manage product displays to optimize sales and minimize shrinkage.
Requirements
  • Minimum of 3-5 years experience in luxury retail sales, with a proven track record of achieving sales targets.
  • Exceptional leadership abilities and teamwork.
  • Excellent communication, interpersonal, and negotiation skills.
  • Robust understanding of luxury retail operations and inventory management.
  • Proficiency in retail management software and POS systems.
About MiaDonna

MiaDonna & Company was founded in 2005 in Portland by a mother with a single objective: to help free innocent children oppressed by the diamond mining industry. Our beautiful, ethical, and affordable fine jewelry is crafted with conflict-free lab-grown diamonds, lab-grown gemstones, and recycled precious metals. Every purchase at MiaDonna supports our Foundation, The Greener Diamond, to help restore diamond mining communities by empowering them to grow food instead.



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