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Inbound Membership Services Specialist

3 months ago

Englewood, Colorado, United States Camping World Inc Defunct Full time

About the Role:

As an Inbound Membership Services Specialist, you will be a vital part of our team, dedicated to enhancing the experience of our valued members. We are looking for enthusiastic and driven individuals to join our call center team.

Key Responsibilities:

  • Deliver exceptional customer support while promoting a range of membership options.
  • Engage with customers through inbound calls, addressing inquiries with attentiveness and professionalism.
  • Process customer interactions effectively, while identifying opportunities for additional sales of memberships and services.
  • Educate customers about the various services and memberships available, ensuring they have a clear understanding of their options.
  • Utilize established sales techniques to convert inquiries into successful sales, focusing on enhancing conversion rates.
  • Maintain and update membership records accurately, ensuring all necessary information is captured during calls.
  • Carry out additional tasks as required to support the team and company objectives.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of one year of experience in a professional call center environment with a focus on sales is preferred.
  • Excellent interpersonal, verbal, and written communication skills are essential.
  • Strong organizational abilities and attention to detail are necessary.
  • Basic computer skills and the capacity to learn internal software systems are crucial.

Compensation and Benefits:

We offer a competitive pay range along with a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, a 401(k) plan, and more. Additional perks include tuition reimbursement, employee assistance programs, and discounts.

We are committed to fostering an inclusive workplace and are proud to be an equal opportunity employer, ensuring that all applicants are treated fairly without discrimination based on any protected characteristics.