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Experience Director

2 months ago

Minnetonka, Minnesota, United States Ulta Beauty Full time

Job Summary:

As an Experience Manager at Ulta Beauty, you will be responsible for overseeing a team of professionals to deliver exceptional guest experiences, drive sales growth, and maintain operational excellence. Your key objectives will include:

  • Leading a team: Oversee a team of stylists, estheticians, guest coordinators, and boutique leads to ensure seamless execution of services and sales.
  • Guest Experience: Be accountable for all aspects of the guest experience, including salon services, retail sales, makeup, and guest satisfaction.
  • Business Growth: Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Associate Development: Support all aspects of associate and services professional development, including developing and maintaining their clientele.

Key Responsibilities:

  • Develop and implement strategies to drive sales growth and improve guest satisfaction.
  • Collaborate with cross-functional teams to ensure alignment and effective execution of business objectives.
  • Conduct regular performance evaluations and provide coaching to team members to ensure they meet performance expectations.
  • Stay up-to-date with industry trends and best practices to ensure Ulta Beauty remains competitive.

Requirements:

  • Proven experience in a leadership role, preferably in a retail or service-oriented industry.
  • Strong business acumen and ability to drive sales growth and profitability.
  • Excellent communication and interpersonal skills to lead and motivate a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities.