Client Relations Representative

1 week ago


Jersey City, New Jersey, United States Planet Fitness - PF Baseline Fitness Full time
Position Overview

The Customer Experience Specialist plays a vital role in ensuring a welcoming atmosphere for all members, potential members, and visitors at Planet Fitness. This position focuses on delivering exceptional service and fostering a positive environment.

Key Responsibilities
  • Welcome members, prospective members, and guests with outstanding service.
  • Manage front desk operations, including:
    • Answering phone calls courteously and assisting with various inquiries.
    • Checking in members efficiently.
    • Processing new member registrations.
    • Conducting tours for potential members.
  • Assist with necessary updates to member accounts.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when necessary.
  • Contribute to the overall cleanliness and organization of the facility.
Qualifications and Skills
  • Prior experience in customer service is preferred.
  • Basic computer skills are required.
  • A genuine interest in fitness and wellness.
  • Positive and energetic demeanor.
  • Dependability and punctuality are essential.
  • Outstanding customer service abilities; capable of engaging positively with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Maintain professionalism and courtesy in all interactions.
  • Must be at least 16 years old.
Physical Requirements
  • Frequent standing and walking throughout the shift.
  • Regular verbal communication in person and over the phone.
  • Ability to lift up to 50 lbs occasionally.
  • Exposure to cleaning chemicals may occur during the shift.
Additional Information
  • Employee Recognition Programs available.
  • Opportunities for career advancement.
Learn more about us on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees or their employees, nor does it retain authority over employment terms and conditions.



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