Patient Service Representative
3 days ago
At Community Health Service Inc., our mission is to provide high-quality healthcare to the overlooked and underserved. We offer a generous time-off program, paid holidays, and retirement plans to our employees.
Job SummaryThis Bilingual Patient Relations Representative role is responsible for managing patient interactions, processing payments, and maintaining accurate records.
Responsibilities:- Manage large volumes of calls and respond to patient inquiries in a timely and professional manner.
- Process patient payments and update financial records.
- Verify patient information and maintain accurate records in the Electronic Health Record (EHR).
- Communicate with patients, clients, and staff in a courteous and respectful manner.
- Adapt to changing priorities and responsibilities as needed.
Estimated salary range is $45,000 - $60,000 annually, depending on qualifications and experience.
Requirements:- High school diploma or GED required
- Medical Administration Certificate or 2 years experience in medical reception is required
- Ability to use Microsoft Word for basic correspondence
- Must be able to use a calculator
- Bilingual (English/Spanish) (English/Arabic) (English/Somali) preferred but not required
- Ability to adapt to specific environment and duties
- Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols
- Must have neat and legible handwriting
- Must be able to interact with patients courteously and calmly
- Ability to communicate well effectively with patients, clients, vendors, and staff
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