Hotel Operations Manager
3 weeks ago
We are seeking a highly motivated and detail-oriented Hotel Operations Manager to join our team at Aloft Mountain View Hotel. This role will be responsible for supervising the front desk staff, promoting a safe environment, and providing quality service to achieve maximum guest satisfaction.
Key Responsibilities:
- Supervise the front desk staff, providing open communication, training, coaching, and counseling to ensure maximum efficiency.
- Supervise and oversee the daily operations at the front desk, checking guests in and out, and utilizing tools to anticipate guest needs.
- Review group resumes to ensure billing accuracy and details of the groups are met.
- Coordinate with management the refuel inventory and orders when supplies are needed.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
- Comply with attendance rules and be available to work on a regular basis.
Requirements:
- At least one year of experience as a Housekeeping Supervisor in a hotel.
- Must be available to work a flexible schedule to include nights, weekends, and holiday.
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs.
- Ability to move throughout the building, bend, stoop, and reach to assist other staff members.
We Offer:
- Highly competitive wages.
- Exceptional benefit plan for eligible associates and their family members.
- 401K matching program for eligible associates.
- Flexible scheduling to help you with work-life balance.
- Opportunity to grow with us, a top-rated company on Glassdoor.
- Discounts to any of our Crescent managed properties in North America for you and your family members.
- A workplace that you can be proud of, where you are valued, trusted, and supported by the team.
Crescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates.
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