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O&M and Customer Support Administrator

2 months ago

Huntsville, Alabama, United States Jacobs Full time

About the Role:

We are seeking a highly skilled O&M and Customer Support Administrator to join our team at Jacobs. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring the smooth operation of our enterprise solutions.

Key Responsibilities:

  • Provide tier I-III customer inquiries, executing proper documentation on troubleshooting requirements to provide assistance to the O&M team.
  • Execute hardware installations for end-user equipment and networking equipment, ensuring proper configuration, testing, and troubleshooting as needed.
  • Execute basic cable installations and repairs for both copper and fiber cabling.
  • Work closely with a team of engineers to provide high-quality, innovative system administration services to the Government customer while assisting in Systems Administrator tasks, as the mission requires.
  • Execute data transfer requests as requested for various customers in collaboration with other team members.
  • Effectively and professionally interface directly with Government customers as tasking requires.
  • Execute basic inventory management and perform active asset control best practices.

Requirements:

  • Must have one of the following combinations of education and experience: HS Diploma (or GED) and 12 years of general experience; Associate's degree and 10 years of general experience; Bachelor's degree and 8 years of general experience; Master's degree and 6 years of general experience.
  • Must have 7 years' experience working directly with MDA users, utilizing cable data sheets and asset management.
  • Must have 1 year of experience in management or leadership roles.
  • Must have current DoD 8570 IAT Level II certification or higher.
  • Must have a current DoD Secret security clearance with the ability to obtain a Top Secret with SCI.

Desired Requirements:

  • Have experience with Visio, Specific experience with networking drawings is a plus.
  • Have DoD networking experience with classified data networks and strong grasp of red/black concepts and IA compliance.
  • Have experience supporting enterprise web services (EWS) clients in their suites.
  • Experience utilizing the IRES developed Remedy application.
  • Experience in network monitoring.

What We Offer:

Our team at Jacobs offers a competitive salary range of $104,000 - $129,000 annually, depending on experience, education, and any certifications that are directly related to the position. We also offer a comprehensive benefits package, including flexible work schedules, educational reimbursement, retirement benefits, employee stock purchase plan, health benefits, tax-saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off, and paid holidays.