Customer Service Representative
4 weeks ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at The Woodmark at Uptown. As a key member of our community, you will be responsible for providing exceptional support to our residents, guests, and vendors.
Key Responsibilities:- Provide general assistance to residents, guests, and vendors, ensuring a high level of customer satisfaction.
- Answer telephone calls and respond to inquiries in a professional and courteous manner.
- Monitor surveillance cameras, door alarms, life safety systems, and building alarms to ensure the safety of our residents and property.
- Process reports for work orders, incidents, and concerns, and take prompt action to resolve issues.
- Receive and deliver packages, plants, prescription drugs, and other items as requested.
- Maintain the sign-in/out log for community keys and gate passes.
- Assist other departments with administrative functions and provide support as needed.
- Ensure timely response and follow-up to resident, family, and employee concerns, striving to provide a high level of customer satisfaction.
- Three months of related experience is preferred.
- Ability to communicate clearly and effectively in English.
- Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
- Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
- Ability to work as part of a team and handle multiple tasks efficiently.
- Ability to make independent decisions when circumstances warrant such action.
Senior Lifestyle offers a comprehensive benefits plan to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
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