Pharmacy Manager

7 days ago

Endicott, New York, United States Walgreens Full time
Job Description:

Job Summary:
As a Pharmacy Manager at Walgreens, you will be responsible for providing pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. You will offer preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Your primary goal will be to ensure the proper operation of the pharmacy, including ensuring compliance with regulations, company policies, and standards.

Key Responsibilities:

  • Engage patients by greeting them and offering assistance with products and services. Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
  • Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
  • Connect with patients by anticipating needs and proactively offering services. Lead efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
  • Participate and assist in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
  • Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Review, interpret, and accurately dispense prescribed medications when necessitated by workload.
  • Ensure the pharmacy operates in accordance with regulations, company policies, and standards. Responsible for establishing procedures that promote the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for the opening and closing of the pharmacy and shift change and scheduling duties.
  • Collaborate with Store Manager to define and develop new strategic business opportunities.
  • Maintain current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.
  • Ensure the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and conducts or participates in 3rd party audits.
  • Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
  • Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
  • Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines.
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and changes to the layout to ensure a functioning, presentable, and efficient pharmacy.
  • Prepares, maintains, and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).
  • Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary.
  • Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes patient experience through focused coaching and performance behaviors.
  • Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g., using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws.
  • Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression.
  • Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts, and ensures positive employee management relationship.
  • Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance and business acumen.
  • Obtains necessary certifications, education credits, and training, including learning modules, as required by the Company.
  • Seeks professional development by monitoring one's performance, soliciting for constructive feedback, and leveraging healthcare supervisor and store manager as mentor and coach.
  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
  • Analyzes performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
  • Develops and maintains good relationships with local medical community including physicians, nurses, and other healthcare providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community.

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