Penalty Processing Unit Clerk
3 days ago
The City of New York's Office of Administrative Trials and Hearings (OATH) is a premier administrative tribunal, conducting approximately 400,000 trials and hearings annually. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission.
Job DescriptionThe City of New York's Office of Administrative Trials and Hearings (OATH) is seeking highly skilled individuals to join our team as Penalty Processing Unit Clerks. As a key member of our team, you will work under the direction of the PPU Manager and Unit Supervisor to ensure the smooth operation of the Penalty Processing Unit.
As a Community Liaison Specialist, you will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners, and others. Your interactions will include assisting with processing inquiries from the public, responding to public inquiries and requests via telephone, email, and in person, and communicating with other agencies to ensure uninterrupted day-to-day operations.
Key Responsibilities:
- Evaluate and triage matters on a case-by-case basis to ensure the smooth operation of the Penalty Processing Unit.
- Respond to public inquiries and requests via telephone, email, and in person.
- Communicate with other agencies to ensure uninterrupted day-to-day operations.
- Provide assistance with research to resolve questions from community members about the penalties associated with their summonses.
- Work with members of the public who apply for credits or refunds to determine the validity of their requests and fulfill them if applicable.
- Enter and update data in automated databases.
- Receive, open, sort, distribute, and file various records.
**Hybrid Office/Remote Work Schedule Available After Initial Training Period**
**Qualifications**
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Penalty Processing Unit Clerk
2 days ago
New York, New York, United States City of New York Full timeAbout OATHThe City of New York's Office of Administrative Trials and Hearings (OATH) is a leading administrative tribunal, conducting approximately 400,000 trials and hearings annually.As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission.OATH also houses...
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Penalty Processing Unit Clerk
3 days ago
New York, New York, United States City of New York Full timeAbout OATHThe City of New York's Office of Administrative Trials and Hearings (OATH) is a premier administrative tribunal, conducting approximately 400,000 trials and hearings annually.As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission.OATH also houses...
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