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Customer Service Representative

2 months ago

Ozark, Alabama, United States Sapphire Solutions Full time

About Sapphire Solutions

Sapphire Solutions is a leading distributor of photovoltaic components and solutions, with a global presence and a strong commitment to sustainability.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our after-sales team, you will be responsible for providing exceptional support to our national and international customers.

Key Responsibilities

  • Provide timely and accurate information to customers regarding their orders and order backlogs.
  • Collaborate with the sales team to process orders and provide after-sales service.
  • Verify and maintain customer master data to ensure accurate and up-to-date information.
  • Participate in the determination of key performance indicators (KPIs) to measure team performance.

Requirements

To be successful in this role, you will need:

  • A completed commercial apprenticeship, preferably in a related field such as industrial clerk, freight forwarder, or a similar qualification.
  • Initial experience in dealing with customers and providing excellent customer service.

What We Offer

As a Customer Service Representative at Sapphire Solutions, you will have the opportunity to work with a dynamic and supportive team, and to contribute to the growth and success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.