Technical Support Specialist

1 week ago


Exeter, New Hampshire, United States VLACS Full time
Job Title

About the Company:

The Virtual Learning Academy Charter School (VLACS) is a pioneering public virtual charter high school in New Hampshire, dedicated to providing a diverse educational experience for students across the state and beyond.

About the Position:

This part-time position at VLACS focuses on delivering exceptional technical assistance to students, parents, and educational partners. The ideal candidate will possess excellent customer service abilities and a solid understanding of various technologies. Preference will be given to individuals with backgrounds in customer service or educational settings.

  • Prior experience in customer service is highly desirable.
  • Familiarity with ticketing systems is advantageous.
  • Candidates with experience in educational environments will be prioritized.
  • Knowledge of technology support is beneficial.
  • A bachelor's degree or equivalent experience is preferred.
  • Legal authorization to work in the United States is mandatory.

Responsibilities:

  • Enhance and develop customer service skills.
  • Communicate effectively in both verbal and written formats.
  • Assist non-technical users with troubleshooting technical issues.
  • Efficiently resolve technical challenges.
  • Implement minor updates to courses and inform users of changes.
  • Collaborate with the Tech Help Desk team to address recurring issues.


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