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Client Support Specialist

2 months ago

Exeter, New Hampshire, United States jppestcareers Full time

Client Support Specialist

Requisition ID: 1940 | Customer Support Division

What We Are Looking For

The Customer Support Division of JP Pest Services is expanding, and we are eager to enhance our team by bringing on a Client Support Specialist. This is a full-time role, operating Monday through Friday, with potential for additional hours.

The Team

As a vital part of the Customer Support Division, you will be the core of JP Pest Services; we recognize that the customer experience is essential to our overall success. This team consists of enthusiastic, intelligent individuals who passionately represent the JP Pest Services brand, which is not only innovating but also elevating standards in the pest management sector. Our customer support team thrives in a fast-paced, dynamic atmosphere. This group is relentless in surpassing customer expectations while also being known for their camaraderie and enjoyment in the workplace.

Profile of an Ideal Client Support Specialist

In the role of Client Support Specialist, you will assist JP Pest Services in delivering exceptional customer experiences through phone and email interactions. This position requires a proactive, adaptable problem-solver who will support both existing and prospective clients with their current services or help them explore new options.

Attributes of Our Top Team Members:

  • Collaborative Independent Worker: You excel in team settings but can also work autonomously when required.
  • Professional Presentation: You take pride in your appearance and the impression you leave.
  • Ambitious Mindset: You possess innovative ideas that could create a significant impact.
  • Consistent Work History: Your experience may not be strictly in customer support, but you have a reliable job history spanning the last 3-5 years.
  • Confident Yet Humble: You are knowledgeable but unafraid to seek assistance when necessary.
  • Multitasker: You can seamlessly navigate multiple internet browsers, tabs, and messaging platforms without stress.
  • Proficient in Technology: You are fluent in Microsoft Office and Outlook.
  • Efficient Typist: You can compose lengthy messages quickly and take notes or draft emails in no time.
  • Detail-Oriented: Attention to detail is one of your key strengths.
  • Effective Communicator: Your written and verbal communication skills are clear, effective, and concise.
  • Composed Under Pressure: You maintain your calm in high-stress situations.
  • Empathetic Listener: You can understand a client's needs, offer suggestions, and provide effective solutions.
  • Adaptable: You easily embrace and adjust to change.

What You Will Receive

Compensation: $18.50 / Hour

Benefits:

  • 401(k) with company match up to 6%
  • Generous profit-sharing program
  • Comprehensive medical & dental insurance plans, with 75% covered by JP
  • Health reimbursement arrangement (HRA) to help with medical deductibles
  • Various voluntary insurance options, including life, short-term & long-term disability
  • Discounted gym membership

Perks:

  • Discounts on popular brands
  • Financial planning resources provided by Fidelity Investments
  • 50% discount on JP Pest Services for your home

Time Off:

  • 2+ weeks of paid time off (PTO) annually
  • 7 paid holidays each year, in addition to PTO
  • PTO begins accruing from the first day of employment
  • Unused PTO rolls over into the following year

Training:

Comprehensive training and onboarding program with ongoing support to keep you sharp and ahead of the curve.

JP Pest Services is an Equal Opportunity-Affirmative Action Employer: Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.