Night Auditor

3 weeks ago


Portland, Oregon, United States AccorHotel Full time
Job Title: Night Auditor

We are seeking a skilled Night Auditor to join our team at AccorHotel. As a Night Auditor, you will play a crucial role in ensuring a seamless guest experience during their stay.

Key Responsibilities:
  • Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
  • Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
  • Respond to guest inquiries, requests, and concerns promptly and professionally
  • Handle cash transactions, credit card processing, and maintain a balanced cash drawer
  • Ensure accuracy in guest billing and resolve any discrepancies
  • Collaborate with various departments to address guest needs and ensure satisfaction
  • Monitor security cameras and report any suspicious activities
  • Maintain cleanliness and organization at the front desk area
  • Perform any additional tasks as required during the night shift
Requirements:
  • Previous experience in hotel management or guest services is advantageous
  • Strong understanding of hospitality operations and guest relations
  • Ability to communicate effectively with guests from diverse backgrounds
  • Proficiency in using phone systems and handling calls with professionalism
  • Bilingual or multilingual skills are a plus
  • Exceptional customer service skills with a focus on problem-solving
  • Attention to detail and accuracy in handling financial transactions and reports
  • Flexible availability to work night shifts, weekends, and holidays as needed
What We Offer:
  • Competitive wages
  • 5 Paid Days Off per Year after 90 days, mental health benefits, retirement packages, and rewards for going the extra mile and living our values
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest
  • Plenty of opportunity to progress and change it up as part of a global family of brands
  • Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work
  • Food on us during your shift
  • Enjoy a free night at The Hoxton when you first start with us
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
  • Regular team get togethers, from our High Fives to our (pretty special) team parties - we know how to have a good time
  • The chance to challenge the norm and work in an environment that is both creative and rewarding
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene
  • Excellent discounts across The Hoxton and the global Ennismore family

The Hoxton, Portland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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