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Customer Service Representative
2 months ago
At Chad Carlisle - State Farm Agent, we're dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is passionate about providing exceptional customer service and building strong relationships with our clients.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for providing prompt, accurate, and friendly customer service, establishing customer relationships, and following up with customers as needed.
Responsibilities- Customer Service: Provide exceptional customer service to clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Relationship Building: Establish and maintain strong relationships with customers, anticipating their needs and providing personalized service.
- Communication: Use exemplary communication skills to efficiently meet the needs of customers, while promoting the development of our business.
- Problem-Solving: Proactively identify and resolve customer issues, providing solutions that meet their needs.
- Dedicated to Customer Service: A strong commitment to providing exceptional customer service and building strong relationships with clients.
- Effective Communication: Excellent communication skills to assist customers and coordinate with other agency team members.
- Problem-Solving: Proactive in problem-solving and able to identify solutions that meet customer needs.
- Hourly Pay Plus Commission/Bonus: Competitive hourly pay plus commission/bonus opportunities.
- Growth Potential: Opportunities for advancement within our office.
- Paid Time Off: Paid vacation and personal/sick days.
- Valuable Career-Building Experience: Gain valuable experience in the insurance industry and develop your skills in customer service, communication, and problem-solving.
$21.00 per hour