Office Lead

1 week ago


Philadelphia, Pennsylvania, United States American Signature Furniture Full time
About the Role

We are seeking a highly motivated and customer-focused Office Lead to join our team at American Signature Furniture. As a key member of our sales floor team, you will be responsible for achieving individual and team goals, providing exceptional customer service, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Work closely with the Home Furnishings Consultant (HFC) and/or Selling Assistant to ensure all established procedures are followed in a friendly, courteous, and professional manner.
  • Attend sales meetings as directed by supervisor and discuss payment options with customers, including financing options.
  • Access the order through the POS system, generating a customer invoice and work with customers to determine the best delivery date that meets their needs.
  • Resolve delivery date issues with customers, teaming with the HFC or Selling Assistant or Manager as appropriate.
  • Partner with the management team to address any issues that may arise and follow all established office standards, store policies, and applicable store procedures in a timely and accurate manner.
Requirements
  • Minimum High School Diploma or equivalent.
  • 1-3 years demonstrated office experience in a retail environment, preferably furniture.
  • Prior customer service experience in a retail store or call center setting is a must.
  • Excellent problem-solving skills with a desire to take ownership and resolve customer issues.
  • Customer service oriented with a desire to exceed customer expectations.
  • Ability to lead others in similar roles.
  • Excellent interpersonal communication skills.
  • Solid written communications skills.
  • Excellent organization & follow-through skills.
  • Pleasant, courteous, and professional attitude.
  • Team player.

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