Insurance Customer Support Associate

2 weeks ago


Midlothian, Virginia, United States Teleperformance USA Full time
Category: Customer Service/Support

About Teleperformance USA

Teleperformance USA is a leading provider of digital business services, dedicated to enhancing the operational efficiency of top-tier brands through innovative solutions.

With a workforce exceeding 500,000 dedicated professionals proficient in over 300 languages, our extensive reach and local engagement empower us to positively impact our communities, clients, and the environment.

Advantages of joining Teleperformance USA include:

  • Comprehensive Training Programs
  • Competitive Salary Packages
  • Full Benefits (Medical, Dental, Vision, 401k, and more)
  • Generous Paid Time Off
  • Employee Wellness and Engagement Initiatives

Pathway to Becoming a Licensed Insurance Agent: Teleperformance USA provides a 5-day paid training program designed to prepare you for the State Insurance Exam.

What to anticipate? We will supply a dedicated trainer, essential learning resources, and cover the expenses associated with your state examination.

Upon successful completion of the exam, Teleperformance USA will assist you in acquiring your license across all operational states and territories.

Your Role at Teleperformance USA

In your capacity as an Insurance Customer Support Associate, your primary duty will be to devise effective solutions to a variety of customer inquiries and concerns.

  • Address and respond to all customer inquiries with care
  • Deliver exceptional customer service through attentive listening
  • Handle confidential customer information with discretion
  • Strive to resolve issues on the first interaction by being proactive
  • Communicate effectively with customers

We seek individuals who are passionate about delivering excellence in every aspect of their work.

  • Minimum of 6 months experience in customer service
  • Must be at least 18 years old
  • Typing speed of 25 words per minute
  • High School Diploma or GED required
  • Comfortable using desktop computer systems
  • Strong oral and written communication skills
  • Preferred: 6 months experience in a call center environment
  • Logical problem-solving abilities
  • Availability for various shifts
  • Proficient in Windows operating systems
  • Strong organizational and prioritization skills

Join Our Team

We are committed to fostering an environment where our employees feel valued, inspired, and supported, enabling them to perform at their best every day. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our focus is on creating a workplace that promotes well-being and a healthy work-life balance. We also prioritize a culture of inclusion and diversity, ensuring that everyone feels welcome and appreciated.

Teleperformance USA is an Equal Opportunity Employer.

Preferred Job Industries
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