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Custom Framing Team Member

2 months ago

Massapequa, New York, United States Michaels Stores Full time
About the Role

We are seeking a skilled and customer-focused Custom Framing Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and creating memorable framing solutions for their art.

Key Responsibilities
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Execute Company policies and standards, including delivering sales and production results, completing framing orders with high quality and on time, and maintaining the ready-made frame department and other assigned areas.
  • Deliver friendly customer service, help customers shop and find what they are looking for, and provide a well-merchandised and in-stock store for customers to shop.
  • Follow Standard Operating Procedures (SOPs) and Company programs, support shrink and safety programs, and interact with others in an accepting and respectful manner.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards, acknowledge customers, help locate product, and provide solutions.
  • Assist with Omni-channel processes and other duties as assigned.
Requirements
  • Basic computer skills and basic measuring skills.
  • Ability to operate the framing equipment and glass cutter.
  • Preferred: retail experience, experience selling products and/or services to customers.
Work Environment

This role is based in a public retail store setting, taking care of our customers. All public areas are climate-controlled, and some stock rooms may not be climate-controlled. Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The Frame shop contains glass cutter and heat press, and work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.