Customer Service Representative

5 days ago


Massapequa, New York, United States MR Agency LLC Full time
Job Title: P&C Licensed Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused P&C Licensed Customer Service Representative to join our team at MR Agency LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

Interact with clients in a professional and friendly manner, addressing their needs and providing solutions.
Resolve customer inquiries promptly and accurately to ensure satisfaction.
Maintain detailed records of client interactions and transactions on internal systems.
Develop a thorough understanding of the agency's products and services to assist clients effectively.
Gather client feedback to identify areas for improvement and enhance service quality.
Work collaboratively with team members to achieve collective goals and deliver exceptional service.

Requirements:

Possess a valid Property & Casualty OR Personal Lines Insurance License or be willing to obtain one within the first 90 days of employment.
Previous insurance customer service experience is beneficial.
Excellent verbal and written communication skills, with a focus on active listening and clear articulation.
Dedication to providing exceptional service to clients, understanding their needs, and exceeding expectations.
Maintain a positive and friendly attitude while interacting with clients and colleagues.
Ability to work effectively in a team environment, supporting colleagues and contributing to a positive work culture.

Benefits:

Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Retirement Plan
Evenings Off

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