Assistant Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Assistant Customer Service Team Lead to join our team at The Golub Corporation. As a key member of our Front End operations, you will be responsible for ensuring that our customers receive fast, friendly, and efficient service.
Key Responsibilities- Oversee the entire Front End operation, including customer checkout, bottle return, cleaning, and parking lot maintenance.
- Ensure all Front End policies and procedures are adhered to at all times.
- Assist the Customer Service Manager in communicating company programs to Front End associates.
- Train and supervise cashiers, bottle associates, and service clerks.
- Schedule associates and perform administrative tasks.
- Maintain cashier controls and security in accordance with company policies.
- Ensure cash controls and over/short policies are adhered to.
- Manage Front End expenses, including payroll, cashier over/shorts, and other related costs.
- Ensure accurate and efficient customer orders, pricing, and inventory management.
- Maintain a clean, safe, and organized workspace, adhering to 5S standards.
- High School Diploma or equivalent.
- 1-3 years of related experience.
- Strong organizational skills and ability to multi-task.
- Ability to manage others and demonstrate follow-through to achieve desired results.
- Strong communication skills.
- Basic literacy and computer skills.
- Exposure to cold and hot environments.
- Bending, walking, standing, and squatting for extended periods.
- Lifting up to 75 pounds and pushing/pulling up to 250 pounds.
- Phone.
- Computer applications.
- Calculator.
- Register.
- Cleaning tools and equipment.
The Golub Corporation is an equal opportunity employer and does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
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