Risk Management and Fraud eCommerce Program Manager

1 week ago


Brewster, Minnesota, United States Transcend Solutions, LLC Full time
Job Title: Risk Management and Fraud eCommerce Program Manager

Join Transcend Solutions, LLC as a Risk Management and Fraud eCommerce Program Manager and take on a challenging role that requires strong leadership and analytical skills. As a key member of our team, you will be responsible for managing risk analysts across locations and developing long-term strategies for the Risk Management organization.

Key Responsibilities:
  • Manage risk analysts across locations and set long-term strategy and vision for the Risk Management organization
  • Lead daily/weekly/monthly assessment of risk monitoring rules to evaluate effectiveness, identify enhancements to improve fraud detection capabilities, and reduce false positives
  • Continuously evaluate our clients platform for risk factors and develop strategies to manage them through data analysis and models
  • Provide leadership to the risk management function, including goal setting for the risk analysts and program manager within the organization
  • Partner with operations, business, product, engineering, and vendor teams to develop, modify, and implement risk management programs
  • Facilitate weekly Risk assessment meetings with all stakeholders and identify areas of improvement
  • Responsible for performing analysis of fraud trends and patterns to identify opportunities for process and systemic improvements to optimize risk/return tradeoffs
  • Develop risk mitigation strategies to support the different channels within our clients digital platform
  • Work independently and cross-functionally to provide outstanding customer experiences
Requirements:
  • 5+ years of experience of fraud and risk assessment, analysis and management for e-Commerce, consumer financial services etc.
  • Must have bachelors degree in analytics, statistics, or other quantitative field, masters degree highly preferred
  • Must have strong experience with SQL and queries
  • Must be able to develop/write business cases
  • Must have leadership experience, 2+ years of people management experience
  • Experience creating process flows, procedural documentation, and business reporting to include KPI measurement
  • Experience in an eCommerce and/or Digital Marketing environment
  • Familiarity with building reports and visualizations using Tableau (or similar BI tools)
  • Strong problem-solving ability
  • Excellent communication and data presentation skills
  • Experience managing teams across global regions


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