Risk Management and Fraud eCommerce Program Manager
1 week ago
Join Transcend Solutions, LLC as a Risk Management and Fraud eCommerce Program Manager and take on a challenging role that requires strong leadership and analytical skills. As a key member of our team, you will be responsible for managing risk analysts across locations and developing long-term strategies for the Risk Management organization.
Key Responsibilities:- Manage risk analysts across locations and set long-term strategy and vision for the Risk Management organization
- Lead daily/weekly/monthly assessment of risk monitoring rules to evaluate effectiveness, identify enhancements to improve fraud detection capabilities, and reduce false positives
- Continuously evaluate our clients platform for risk factors and develop strategies to manage them through data analysis and models
- Provide leadership to the risk management function, including goal setting for the risk analysts and program manager within the organization
- Partner with operations, business, product, engineering, and vendor teams to develop, modify, and implement risk management programs
- Facilitate weekly Risk assessment meetings with all stakeholders and identify areas of improvement
- Responsible for performing analysis of fraud trends and patterns to identify opportunities for process and systemic improvements to optimize risk/return tradeoffs
- Develop risk mitigation strategies to support the different channels within our clients digital platform
- Work independently and cross-functionally to provide outstanding customer experiences
- 5+ years of experience of fraud and risk assessment, analysis and management for e-Commerce, consumer financial services etc.
- Must have bachelors degree in analytics, statistics, or other quantitative field, masters degree highly preferred
- Must have strong experience with SQL and queries
- Must be able to develop/write business cases
- Must have leadership experience, 2+ years of people management experience
- Experience creating process flows, procedural documentation, and business reporting to include KPI measurement
- Experience in an eCommerce and/or Digital Marketing environment
- Familiarity with building reports and visualizations using Tableau (or similar BI tools)
- Strong problem-solving ability
- Excellent communication and data presentation skills
- Experience managing teams across global regions
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