Fraud and Dispute Chargebacks Specialist

We are seeking a highly skilled and detail-oriented Fraud and Dispute Chargebacks Specialist to join our team at WorldLink. As a key member of our risk management team, you will be responsible for investigating and resolving suspected instances of consumer fraud, analyzing patterns of suspicious behavior, and providing compelling evidence to financial institutions to dispute chargebacks.

• Investigate and resolve suspected instances of consumer fraud, including the use of stolen credit cards, account takeovers, and fraudulent generation of reward points.
• Analyze common patterns of suspicious behavior to prevent future unauthorized activities.
• Responsible for all consumer and internal claims that cannot be resolved by customer service representatives or managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement.
• Dispute chargebacks by reviewing and providing compelling evidence to financial institutions.
• Complete ad hoc projects given by your direct manager.

• 1-3 years of experience in fraud, risk management, or banking services, specifically with chargeback/retrieval responses, dispute resolution, and card compliance.
• Bachelor's Degree.

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• High analytical skills - Excel, SQL.
• Advanced Excel (pivot tables, queries).
• Strong communication skills - English is a must, second language will be a strong asset.

The physical demands described here are representative of those that must be met by the contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.