Phone Monitoring Specialist
1 month ago
ViaPath Technologies is seeking a skilled Phone Monitoring Specialist to join our team. As a Phone Monitoring Specialist, you will be responsible for providing direct support to our customers by monitoring and reporting on communications.
Key Responsibilities- Leverage proprietary techniques and strategies to identify calls for monitoring
- Operate and leverage tools within the ViaPath Command platform to efficiently and effectively monitor specified call volumes
- Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
- Accurately detect communications indicative of illicit and/or security-threat behavior
- Accurately document the content of calls containing communication(s) of interest
- Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors
- Additional tasks and projects as assigned by manager
- Excellent verbal and written communication skills
- Proficient in Microsoft Windows OS and Microsoft Suite
- Proficient typing/keyboarding skills
- Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
- Ability to work in a fast-paced environment and meet competing deadlines
- Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
- Ability to handle confidential information
- Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired
ViaPath Technologies is a leader in correctional technology, education solutions, and payment services solutions for government. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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