Technical Solutions Consultant
2 days ago
We are seeking a talented Customer Experience Specialist to join our team at Marathon Electric. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction through effective issue resolution and proactive engagement.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering outstanding customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
About the Role:
- Provide customer support via phone, email, and other channels
- Analyze customer issues and develop effective solutions to resolve them
- Collaborate with internal teams to ensure seamless delivery of products and services
- Develop and maintain knowledge of our products and services to provide expert guidance to customers
- Meet or exceed performance metrics and standards for customer satisfaction and support
Requirements:
- High school diploma required; college degree or equivalent work experience preferred
- Three years of professional customer care experience required
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required
- Excellent communication, interpersonal, and organizational skills
Benefits:
- $70,000 - $90,000 per year, depending on experience
- Dental, medical, and vision insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Onsite fitness center
- Onsite physical therapy
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