Customer Service Ambassador

4 days ago


Richmond Heights, Virginia, United States Teleperformance USA Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at Teleperformance USA.

Company Overview:

We are a global digital business services company, delivering cutting-edge solutions to help top brands streamline their operations. As a leading provider of customer experience solutions, we offer a range of benefits and opportunities for growth and development.

Job Summary:

The Customer Service Ambassador will be the primary point of contact for clients, providing exceptional support and resolving issues in a timely and professional manner. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or chat
  • Analyze customer needs and resolve issues in a timely and professional manner
  • Work collaboratively with cross-functional teams to achieve goals and objectives
  • Maintain confidentiality and handle sensitive customer information with discretion

Requirements:

  • High School Diploma or equivalent required
  • 6 months call center experience preferred
  • Ability to work various shifts, including evenings and weekends
  • Comfortable working on desktop computer systems
  • Windows operating system skills required

Benefits:

  • Paid training program to prepare for State Insurance Exam
  • Full benefits package, including medical, dental, vision, and 401k
  • Ongoing training and development opportunities

Estimated Salary: $42,500 per year, depending on location and experience.



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