Customer Service Ambassador
4 days ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at Teleperformance USA.
Company Overview:
We are a global digital business services company, delivering cutting-edge solutions to help top brands streamline their operations. As a leading provider of customer experience solutions, we offer a range of benefits and opportunities for growth and development.
Job Summary:
The Customer Service Ambassador will be the primary point of contact for clients, providing exceptional support and resolving issues in a timely and professional manner. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat
- Analyze customer needs and resolve issues in a timely and professional manner
- Work collaboratively with cross-functional teams to achieve goals and objectives
- Maintain confidentiality and handle sensitive customer information with discretion
Requirements:
- High School Diploma or equivalent required
- 6 months call center experience preferred
- Ability to work various shifts, including evenings and weekends
- Comfortable working on desktop computer systems
- Windows operating system skills required
Benefits:
- Paid training program to prepare for State Insurance Exam
- Full benefits package, including medical, dental, vision, and 401k
- Ongoing training and development opportunities
Estimated Salary: $42,500 per year, depending on location and experience.
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