Customer Success Manager
5 days ago
We are seeking a highly skilled Customer Success Manager to join our team at ALLY Energy. As a key member of our organization, you will be responsible for establishing and enhancing our customer relationships to promote adoption, consumption, retention, and loyalty of our hardware, service, and software solutions.
Key Responsibilities- Provide expertise in sustained customer success and growth in the post-sales customer lifecycle.
- Ownership of the Cordant install base, long-term service engagements, and the digital transformation of our customers across oil and gas, power generation, and industrial markets.
- Ensure understanding of customers' organizational and IT strategies and desired outcomes for their businesses.
- Understanding complex customer current state, infrastructure, applications, and IT solutions and issues to ensure customer success.
- Be the point of contact for customers beyond established service and support paths and processes.
- Collaborate with customers and Baker Hughes resources to establish an Account Plan for customers in question across Oil and Gas, Power Generation, and Industrial Markets.
- Bachelor's Degree in an engineering discipline.
- Minimum of 10 years relevant experience in Oil & Gas, Power, or Heavy Industries.
- Minimum of 10 years of relevant experience in Rotating/Reciprocating Asset Condition Monitoring space.
- Minimum of 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth.
- Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers.
- Experience in driving critical NPIs to position commercial requirements back to product development teams.
We recognize that everyone is different and that the way people want to work and give their best is also different for everyone. In this role, we can offer the following flexible working patterns:
We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in everyone.
We make it a priority to reward those who embrace change with a package that reflects how much we value their contributions.
Contemporary work-life balance policies and well-being activities.
Comprehensive private healthcare options.
Life Insurance Safety Net and Disability Programs.
Personalized financial program.
About UsWe are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you. Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
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