Customer Experience Manager

3 weeks ago


San Jose, California, United States Premium Brands Services, LLC Full time

About us

Premium Brands Services, LLC creates modern, feminine, versatile clothing for women who value confidence and self-expression. Our goal is to inspire women to be their authentic selves and feel empowered to take on the world. With a focus on customer experience, we strive to deliver exceptional service and exceed expectations.

We believe in empowering our employees to grow and develop their skills, and we offer opportunities for advancement within our company. As a Store Manager, you will be responsible for leading a team of associates and driving business results through effective sales, marketing, and operational strategies.

About the role

This role offers a unique blend of sales, marketing, and operational responsibilities. As a Store Manager, you will be responsible for:

  • Fostering a positive and inclusive work environment that encourages collaboration and innovation.
  • Driving sales growth through effective merchandising, marketing, and customer engagement strategies.
  • Leading a team of associates to meet or exceed sales targets and achieve operational excellence.
  • Developing and implementing business plans to drive revenue growth and improve profitability.
  • Collaborating with cross-functional teams to promote brand awareness and drive sales.

The impact you can have

In this role, you'll have the opportunity to:

  • Make a significant impact on the bottom line through effective sales and operational strategies.
  • Develop and implement business plans to drive revenue growth and improve profitability.
  • Lead a team of associates to meet or exceed sales targets and achieve operational excellence.
  • Foster a positive and inclusive work environment that encourages collaboration and innovation.
  • Drive sales growth through effective merchandising, marketing, and customer engagement strategies.

You'll bring to the role

  • 2+ years retail Store Manager or service industry experience (preferred).
  • Proven track record of driving sales growth and improving profitability.
  • Strong leadership and management skills, with experience in leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and vendors.
  • Technical proficiency in retail systems, including POS, inventory management, and sales analysis.

Salary:$72,000 - $95,000 per year, depending on qualifications and experience.

Benefits

  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.
  • Medical, dental, vision insurance, and 401(k).
  • Time off - paid time off and holidays.
  • Incentive Reward Program.


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