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Service Delivery Manager

2 months ago

Macon, Georgia, United States American Management Services, Inc Full time

Job Summary:

We are seeking a highly skilled Field Service Operations Manager to join our team at American Management Services, Inc. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional service to our clients.

Key Responsibilities:

  • Develop and implement effective service strategies to drive business growth and customer satisfaction.
  • Lead a team of service professionals to ensure seamless execution of service operations.
  • Collaborate with cross-functional teams to identify and address service gaps and opportunities.
  • Monitor and analyze service performance metrics to inform business decisions.
  • Provide coaching and development opportunities to service team members to enhance their skills and knowledge.

Requirements:

  • Strong verbal and written communication skills to effectively interact with clients and internal stakeholders.
  • Basic computer skills and proficiency in Microsoft Office applications.
  • Phone skills to handle customer inquiries and concerns.
  • Sales and closing skills to drive business growth and revenue.
  • Ability to adapt and deal with strong personalities in a fast-paced environment.
  • Clear verbal and written communication skills to articulate service strategies and goals.
  • Working knowledge of Windows and Microsoft Office applications.
  • Sales experience is a must.

Preferred Qualifications:

  • 1-2 years of experience in a service delivery role.
  • Working knowledge of Adobe Creative Cloud applications.
  • Strong written and verbal skills to effectively communicate with clients and internal stakeholders.
  • Self-motivated and detail-oriented with a strong work ethic.
  • Highly creative and a critical thinker with the ability to work on multiple projects simultaneously.

What We Offer:

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional service.