Client Service Manager
5 days ago
Help At Home is a leading provider of high-quality care and support solutions. Our goal is to enable individuals to live independently and meaningfully in their own homes and communities. We are seeking a Client Service Manager to deliver exceptional operational results and high-quality service in a compliant environment.
Key Responsibilities- Oversee a team of Admin employees, including Care Supervisors, to ensure seamless service delivery.
- Build and maintain a culture of high-quality service, driving team productivity and creating a culture of high expectations.
- Develop and maintain a database system for all important information relative to assigned Caregivers and Clients.
- Receive client and/or caregiver calls, handle routine issues, and document each contact.
- Coordinate Caregiver schedules to ensure client service is maintained.
- Maintain confidentiality of Client, Caregiver, and agency information.
- Be available for after-hours on-call reach-outs as an industry quality assurance requirement.
- Excellent organizational skills, ability to multitask, and manage multiple responsibilities.
- Ability to supervise staff and provide necessary feedback to improve overall services.
- Strong problem-solving skills and a compassionate attitude.
- Excellent customer service skills, including verbal and written communication.
- Positive attitude and ability to promote a positive team environment.
- Intermediate level computer skills with creating and modifying documents using Microsoft products.
- At least 18 years of age and high school diploma/GED required.
- Bachelor's degree in Social Work, Psychology, or other related discipline or equivalent, preferred.
- Prior office experience, including experience with organizing information and working with databases.
- At least five (5) years of experience in health care, preferably in home health; three (3) years of supervisory experience.
Macon, GA, onsite in-office and some local travel to client homes as necessary.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
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