IT Support Specialist

2 weeks ago


Lawrenceville, Georgia, United States Selectek Full time
Job Title: IT Technician

Immediate need for an IT Technician to support desktops, peripheral equipment, and software products for networked and standalone environments.

Key Responsibilities:
  • Install desktops, portable computers, peripherals, and software products for networked and standalone environments.
  • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
  • Prepare progress/status reports and submit to IT Manager as required.
  • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers assigned to remote locations as required.
  • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
  • Coordinate the disassembly and reinstallation of IT equipment.

Please send resume for immediate consideration.


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