Operations Manager, Omni-Channel Fulfillment Specialist

1 month ago


Egg Harbor Township, United States Spencer's Full time

About Us

At Spencer's, we're passionate about creating a fun and inclusive work environment that values diversity and promotes growth. Our mission is to make every day a party, and we're looking for talented individuals to join our team.

Job Summary

We're seeking an experienced Operations Manager to lead our omni-channel fulfillment programs. As a key member of our operations team, you'll be responsible for managing our store fulfillment network, developing strategies to launch new initiatives, and partnering with external vendors.

Key Responsibilities

  • Manage the ship-from-store and pickup-in-store programs for Spencer Gifts and Spirit Halloween brands
  • Develop and implement new strategies to launch new initiatives and scale existing programs
  • Lead initiatives with internal and external technology partners to enhance our store fulfillment strategy
  • Work cross-functionally with internal teams and external vendors to deliver projects and enhancements within specified timelines and budget
  • Assist a network of over 2,000 stores with various issues related to fulfilling ship-from-store and pickup-in-store orders
  • Develop standard operating procedures to standardize best practices for store fulfillment
  • Analyze data to drive enhancements and efficiencies within the store fulfillment network

Requirements

  • Bachelor's degree from a four-year college or university, and at least 5 years of related experience and/or training, or equivalent combination of education and experience
  • Experience working with an order management system
  • Experience with e-commerce fulfillment and logistics a plus
  • Strong analytical skills and experience working with large amounts of data
  • Experience with computer languages a plus
  • Strong organizational skills and ability to work independently

What We Offer

  • Competitive base salary and bonus opportunity
  • Comprehensive benefits package, including medical, dental, vision, disability, and life insurance
  • 401k with company match
  • 30% merchandise discount


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