Exceptional Customer Support Specialist

6 days ago


Sioux Falls, South Dakota, United States The GOAL Family of Companies Full time

About the Company:

The GOAL Family of Companies is a leading provider of consumer loan servicing and asset management solutions. We pride ourselves on our commitment to delivering high-quality services to our clients, and we are looking for a talented individual to join our team who shares this vision.

The Job:

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Customer Service Representative. As a member of our team, you will be responsible for answering inbound calls, making outbound calls, and responding to emails in a timely and professional manner.

Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Make outbound calls to customers to provide loan updates and options or counseling as needed.
  • Respond to customer emails and mail in a timely and professional manner.
  • Record customer interactions and open/close activities in the system of record.
  • Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed.

Requirements:

  • 2+ years call center customer service or retail customer service position.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Workflow management experience.
  • Ability to follow documented best practices and standard operating procedures.
  • Ability to communicate in a clear, concise, and professional manner.

Benefits:

  • A competitive salary range of $17-$20 per hour, plus up to $500 per month bonus.
  • A comprehensive benefits package including medical, dental, and vision coverage.
  • Paid time off, including vacation and sick leave.
  • Ongoing training and development opportunities.


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