Cardiovascular Account Executive
7 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Abbott Laboratories. As a key member of our Digital Solutions Division, you will be responsible for developing, retaining, and growing our existing customer base for our EHR-based care pathway program.
Key Responsibilities- Partner with the Implementation team to develop and execute account-level strategies and ensure positive outcomes.
- Build trust and create meaningful relationships among champions and key executives within each account.
- Facilitate alignment to ensure program success across key stakeholders: information technology, administration, and clinical specialties.
- Retain and grow accounts while mitigating risk.
- Ensure each client understands the ROI/value delivered to their business through conducting virtual or on-site business reviews that align to the client's business goals and objectives.
- Identify product improvements or new solution development opportunities by incorporating key learnings from our customers, industry trends, market activities, and competitors.
- Work with minimal supervision on cross-functional teams and liaise with Abbott's broader therapy teams (internal and field-based) as needed.
- Maintain expertise on the potential impact of key health policy and macroeconomic changes including, but not limited to, value-based purchasing, population health, and the digital health landscape.
- Participate in cross-departmental meetings to provide input and guidance on outcomes data, patient and provider user experience, value messaging, and future program strategy.
- BA/BS in Business, Life Sciences, Nursing or related field
- MBA or MHA strongly preferred
- At least 3-5 years account management experience, preferably in cardiovascular
- Prior clinical, administrative, or IT operations experience in a hospital system, leadership position preferred
- Basic knowledge of Electronic Health Record systems (EHR), e.g. Epic, Cerner
- Strong empathy for customers AND passion for account growth
- Strong understanding of value drivers in recurring revenue business models
- Successful candidates will be innovative, persuasive, creative and have a genuine curiosity in their clients' business. Goal and results-oriented, optimistic, smart, growth mindset, proactive and easily adapt to change.
- Must work well within a team environment.
- A competitive salary range of $109,300.00 – $218,000.00
- A comprehensive benefits package, including medical coverage, retirement savings plan, and tuition reimbursement
- A dynamic and supportive work environment with opportunities for growth and development
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